Offers “Richemont”

33 days agoRichemont

Cartier Client Service Associate

  • City of London (Greater London)
  • IT development

Job description

Cartier, l'artisan des passions.

We are looking for an empathic and efficient Client Service Associate, who strives to deliver the best after sales client journey for our Cartier clientele. 

 

KEY RESPONSIBILITIES

Maison Ambassador

·  Upholds the ideals of the Cartier Client Experience with a clear understanding of luxury service requirements
·  Embodies exceptional service. Responsible for welcoming each client, offering a personalized interaction

Client satisfaction and technical advice

·  Understands the client request and identifies appropriate solutions to satisfy their needs
·  Explains, in client-friendly language, technical explanations of services. Comfortable working through client objections to mandatory vs. optional services
·  Regularly liaises with workshop coordinators in order to find solutions to client issues

Monitoring client orders

·  Monitors the Client Service orders and sales accessories linked with service
·  Clearly understands the daily reporting and importance of respecting timeframes to contact clients.
·  Knows and respects the repair flow: clients and creation data registration, estimates communication and approval, follow up, billing, stock process, payment collection
·  Files, organizes and maintains all documents related to Sales, Stock, Transfers, Services & other boutique documents

Care Service KPIs

·  Ensures thorough client data capturing. Enhances customer satisfaction by informing the clients, minimizing delay, and reducing complaints

Sales

·  Sale of service: identifies appropriate service recommendation for each client by advising clients on suggested service and product sales

Stock Management

·  Stock follow-up & inventories (service orders , spare parts, leather straps, etc). Assists with maintenance of vault, filing, inventory, and general organization of supplies

 

IDEAL PROFILE

·  Associate’s degree with 2/3 years of client service experience in luxury brand
·  Fluent English, second language appreciated
·  Excellent verbal and written communication skills
·  Knowledgeable about Watchmaking, and Jewelry techniques and Cartier products
·  Sales abilities
·  Good Knowledge of Microsoft Office and Outlook, SAP experience is a benefit
·  Interpersonal skills, empathy, self-confidence, integrity, emotional control, stress resistance, commitment, discernment
·  Client-focused, business acumen, strong solution driver
·  Team player
·  Proactive and positive attitude towards colleagues and clients
·  Emphasis on details, organization and the ability to handle multiple tasks simultaneously
·  Professional appearance & attitude

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