Brand Ambassador

Job description

Are you a good match?

 

You have experience in contact center/customer service, retail, eCommerce, luxury retail sector preferred.

You look for solutions to increase client satisfaction.

You offer your own expertise, knowledge & capabilities to serve team members.

You are eager to learn new competencies, capabilities and knowledge.

You are proficient in English and Chinese.

What are we expecting from you?

 

Reporting to Online Retail Manager, HK & Macau, you will be responsible for:

·  Handle & solve client inquiries thanks to the art of the conversation and selling ceremony. Comfort with outbound calls to continue client relationships.
·  Provide written responses to customers’ inquiries via email, chat, and social media, meeting our service expectations in each conversation.
·  Build lasting relationships with customers by delivering first-call resolutions and taking ownership of every scenario.
·  Drive sales through professional and courteous client interactions.
·  Know Maison’s products & History to confidently provide advice to customers regarding creations and the history of VCA.
·  Be the privileged contact for synergy with boutiques, act as a referent and provide recommendations for an exceptional client experience.

More than a role…. We recruit for a career!  

 

If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development.

The Recruitment Process

 

Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with the Talent Acquisition team, HR Manager, Online Retail Manager and Associate Retail Excellence Director. Otherwise, you will receive an email to inform you that your application has not been successful.