Boutique Manager - MBS

Job description

MAIN PURPOSE

Seeking a sales and results driven individual to be responsible for the Flagship boutique in Singapore, to drive sales performance, grow new clients, and ensure high levels of client service and high retention rate of VIPs. To be the nurturing leader to mentor, coach boutique staff to be brand ambassadors and to grow their careers within our organization. Be as Brand ambassador at meetings, events, and other work-related functions.

 

KEY RESPONSIBILITIES

 

Advising, Selling & Clienteling

·  Responsible to set individual sales target & to manage the overall boutique’s performance
·  Provide market updates, business trends and areas to improve during daily team briefings
·  Provide analysis and proposals to retail management on the action plans to achieve boutique performance.
·  Responsible to grow boutique portfolio through new client acquisition and upgrading existing clients.
·  Responsible to teach, coach and follow up with team’s clienteling activities
·  Work closely with marketing department on events and boutique activations

 

Client Experience & Journey

·  Ensure consistent and high standards of customer service in line with Montblanc’s Retail Signature
·  To ensure that the individual including the team adheres to all aspects of achieving high scores for the Net Promoter Score.
·  Anticipate customer needs and to handle customers tactfully and professionally with consistent follow-up.
·  Ensure the after-sales follow up is followed through

 

 

Team Development & Fostering Maison Culture

·  Conduct staff appraisals and monitor performance on a regular basis.
·  Provide team guidance in product knowledge, clienteling, selling and coaching for development.
·  Ensure employees are given frequent feedback on their performance and how to be more successful.
·  To share and inspire the teams towards Maison Culture and be immersed in the Maison’s heritage and DNA. 
·  Lead by example and create a positive dynamic working attitude and environment where employees will want to develop their career with the organization.
·  Actively be on a look out to improve talent pipeline. Support recruitment when needs arise.

 

Boutique Operations

·  Ensure boutique operations is compliant with Group’s handbook and policies to ensure safety, security, compliance, and risk management are reinforced
·  Ensure boutique operations are compliant with Montblanc’s Boutique Excellence Portal (BEP), not limited to rosters, stock count, sales reporting, customer reporting, petty cash, uniform and discount policy.
·  Prepare reports pertaining to sales, KPIs, for weekly retail meeting.
·  Ensure good synergy with cross functional teams, VM, Marketing, Merchandising, etc., displaying each product correctly and adhering to VM Guidelines while maximizing exposure to generate sales.
·  Monitor and review the level of stocks of accessories (catalogues, gifts, boxes, etc.) & feedback to VM team accordingly. Ensure proper control on POS materials and collaterals.
·  Work closely with Merchandising to ensure healthy stock and inventory to meet sales targets
·  Ensure all stock control documentations are timely, and discrepancies are accounted for.