Boutique Manager (m/f/d) in Frankfurt

Job description

We’re looking for a

 

Boutique Manager (m/f/d)

 

for our Boutique in Frankfurt.

 

 

As the boutique manager you will have the pivotal responsibility to identify and execute comprehensive and 360° boutique plans, as well as developing, engaging and leading the team.

 

You will be leading our Boutique in Berlin and take on the following missions:

 

Commercial Performances and Strategic overview:

·  Drive change by developing sustainable & agile boutique business strategies
·  Leverage business opportunities in an omni channel environment to maximize sales
·  Develop a clear strategy to implement the Maison's corporate marketing and sales guidelines.
·  Drive boutique performances and reinforce New Retail Strategy (e-com, distant sales, traffic management)
·  Represent Cartier Maison as a top luxury Maison in the city, at internal meetings, events and  special occasions

Client Development & Client Experience:

·  Enhance and execute exceptional client experiences and build long term client relationships
·  Ensure a smooth client experience through an effective floor management, team feedback and cross functional collaboration
·  Identify and execute client development plan, clienteling initiatives and client follow up
·  Build, develop and maintaining local and international client network

Leadership & Team Development:

·  Act as an inspiring leader and a role model on a daily basis to create a team spirit
·  Build trust based relationships across the organization
·  Attract and develop a high performing team through leading, coaching and training.

Operations & Business Models:

·  Uphold boutique operations, audit and inventories management
·  Constantly improve boutique flows and internal organization
·  Ensure compliance with all Maison guidelines
·  Promote new and existing services and tools
·  Drive best practice and cross functional collaboration with other boutiques and head quarter

You enrich our team through:

·  Many years of experience in successful leadership, motivation, recruitment and development of a team.
·  Creativity, curiosity and empathy in dealing with customers, employees and colleagues
·  Increased ability to deal with complexity & apply learnings, determined and hands on working style who leads by example
·  Excellent communication and negotiation skills
·  Willingness to work flexible hours adapted to the needs of Boutique
·  As a manager, you see yourself as a coach and enabler of your diverse team, encouraging and developing individual talents
·  Experience and curiosity for retail transformation and use of new digital tools
·  Change management: you navigate your team empathically through the development of the New Luxury Retail

Important Competencies:

·  Inspiring others
·  Engaging others and driving creativity
·  Attracting and developing talents
·  Dealing with complexity and ambiguity
·  Fostering innovations
·  Thinking strategically
·  Demonstrating self-awareness
·  Delivering results

Key Skills:

·  University degree as well as many years of experience in retail / client and sales with team responsibility and comprehensive business thinking in a senior leadership position
·  A people person with high empathy, motivating and excels in a constructive leadership style and with extraordinary communication skills
·  Excellent analytical skills as well as a performance- and result-oriented way of working with a high degree of personal responsibility
·  Well groomed, elegant appearance and excellent manners
·  Good IT skills (MS Office, SAP, Applications), experience in handling presentations / Power Point
·  Fluent in German and English