Boutique Assistant - New Bond Street

Job description

Are you a good match?

Do you have a solid experience in Fine Jewellery and ideally also in High Jewellery?

Do you possess a strong sense of luxury service, aesthetics and proactive approach?

Are you a supportive team player, positive and constructive at all times?

Do you have very good interpersonal competences and ability to interact with international clientele in order to develop a network of loyal clients?

Are you meticulous, highly client focused and organized?

 

What are we expecting from you?

The Boutique Assistant supports the sales team to provide an exceptional experience to clients, with the ability to combine both client-facing and back office activities with agility and grace. This role embodies and represents the Maison’s values at the highest standards.

Advising, selling & clienteling…

Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products…)

Prepare & wrap the products

Process the sales (prepare product related documents, follow payment procedures…)

Support sales team in their daily clienteling activities (gift card preparation, purchase of small client gifts…)

Showcase maison identity & expertise…

Follow Brand visual identity guidelines (VM, day-to-day maintenance)

Provide support for event organization

Have knowledge on High Jewellery, Jewellery, and Watchmaking

Customer service…

Assist Sales Associates during CS

Perform CS activities allowed in the boutique when needed

Prepare & wrap the products

Process the sales when needed

Customer experience & in-store journey…

Support Sales Associates in CP preparation

Review and set-up the workspace

Check daily the cleaning of counters, displays, and windows

Operations…

Review and set-up back-office sales tools

Contribute to operational tasks

Monitor supply stock (consumables, drinks, stationary, etc.)

Be aware of products in stock

Build operational knowledge on all digital tools (tablet, iPad, iPhone…)

Comply with Maison’s policies & commercial rules

Abide by procedures

 

More than a role…. We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

 

The recruitment process

Send your application online.

If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director and HR Business Partner. Otherwise, you will receive an email to inform you that your application has not been successful.