Boutique supervisor (Future Opening)

Job description

  

Since 1868, the Swiss watch manufacturer IWC Schaffhausen has been crafting exquisite Haute Horlogerie, in which the highest precision is combined with exclusive design. As one of the world's leading brands in the luxury watch segment, our long-established company daily upholds the pioneering spirit and the innovative talent that underlie our success.

Job Description

Title: IWC Boutique supervisor
Mission:

Set goals for performance and deadlines in ways that comply with company’s plans and vision and ensure subordinates performance development.

 

Responsibilities:

 

·  Monitor employees productivity, provide constructive feedback and coach the team in terms of products knowledge and selling techniques
·  In charge of the shop floor organization and efficiency
·  Deliver regular trainings on Luxury watch market
·  Handle clients complaints and resolve problems in absence of the Management
·  Maintain timekeeping and personnel records
·  Prepare and submit performance reports and daily figures (supporting ABM)
·  Ensureteam understanding andadherence to legal and company policies & procedures and undertake disciplinary actions in line with Management if the need arises
·  Contributes to overall training and development (product knowledge and competitor market) of Sales Associates
·  Holds briefings to insure consistent communication and information
·  Responsible for developing the customer database (supporting ABM)
·  Contributes to Boutique stock management, reviews stock levels and communicates product needs (supervise “stock team”) on daily basis
·  Assists the BM and ABM in the Boutique administration (cash flow, shipments, repairs, security)
·  Insures all visual directives are respected and executed (cleanness, merchandising, team grooming)
·  Represents the Brand inside and outside the Boutique
·  Insures communication with platform management and headquarters in the absence of the Boutique Managers
·  Coach, counsel, support,train and discipline employees
·  Monitor local competitors and present to the team in monthly basis
·  Recruit clients outside the Boutique (assisting ABM)

Profile:

·  Min. 5 years of experience in luxury retail or 5 star hospitality
·  Strong leadership skills, high level of emotional intelligence and empathy
·  Good understanding of luxury customer service and client experience
·  Excellent communication skills, can maintain a conversation elegantly
·  Has perfect manners and strong sense of etiquette
·  Open and outgoing personality, strong selling skills, results-driven
·  Ability to build& develop client relationships and networks
·  Ability to resolve customer complaints independently
·  Fluent in English, Arabic and Mandarin languages are advantageous