Assistant Boutique Manager

Job description

PURPOSE OF THE POSITION

The Assistant Boutique Manager supports the Boutique Manager in the comprehensive management of the boutique, ensuring the achievement of sales targets, the delivery of exceptional customer service, and the correct implementation of Montblanc brand strategies.

This role is essential to fostering a positive and productive work environment and to ensuring the boutique operates efficiently and profitably, in alignment with the Maison’s standards.

KEY RESPONSIBILITIES

Sales Management
• Contribute to achieving and exceeding the boutique’s established sales targets.
• Monitor sales performance and identify opportunities for improvement.
• Analyze sales reports and provide constructive feedback to the team.

Customer Service
• Ensure every customer receives personalized attention and exceptional service, in line with brand standards.
• Manage and resolve customer complaints and inquiries efficiently and professionally.
• Build long-lasting relationships with clients, fostering brand loyalty.

Team Management
• Support the training and continuous development of the sales team.
• Motivate, guide, and supervise the team to achieve both individual and collective goals.
• Assist in scheduling and task allocation to optimize operational efficiency.

Boutique Operations
• Oversee proper product presentation, ensuring compliance with Montblanc’s visual merchandising standards.
• Manage inventory efficiently, ensuring record accuracy and minimizing losses.
• Coordinate merchandise reception and dispatch, ensuring process integrity and punctuality.
• Guarantee strict compliance with internal company policies and procedures.

Marketing and Promotion
• Implement and support brand marketing and promotional initiatives, contributing to demand generation and strengthening Montblanc’s image.
• Organize and coordinate boutique events and activities aimed at attracting new clients and retaining existing ones.
• Stay up to date on market trends and competitor activities, identifying opportunities and threats for the business.

REQUIREMENTS
• Proven experience in retail sales, preferably in the luxury sector.
• Experience in managing and supervising work teams.
• Excellent interpersonal and customer service communication skills.
• Ability to work in a dynamic, results-oriented environment.
• In-depth knowledge of Montblanc products and brand history (highly desirable).
• Fluency in Spanish and English (spoken and written); knowledge of other languages will be positively valued.
• Proficiency in computer tools (MS Office, sales management systems, and CRM).

COMPETENCIES
• Leadership and team management
• Customer orientation and service mindset
• Effective and persuasive communication
• Problem-solving and decision-making
• Organization, planning, and time management
• Collaboration and teamwork