Sales Associate

Job description

MAIN PURPOSE

·  Maximize boutique performance by achieving sales targets and strategic objectives.
·  Prioritize product sales and provide expert advice to clients, ensuring exceptional service in accordance with company standards.
·  Continuously improve sales techniques, expand brand and product knowledge, and refine customer service skills.
·  Advise clients to guarantee high-quality service, following Montblanc's standards.
·  Maintain a cordial and respectful relationship with colleagues to ensure the proper functioning of the Boutique, interacting and providing support whenever necessary.
·  Take responsibility for product safety and always respect the guidelines of the brand and the Boutique Manager.

 

KEY RESPONSIBILITIES

·  Sales Management
·  Manage product sales effectively.
·  Achieve set sales goals.
·  Handle the sales process according to the client type.
·  Advise clients and ensure their satisfaction.
·  Develop sales initiatives.
·  Customer Relations
·  Ensure customer relations (agreements, service) according to Brand standards.
·  Manage communication with clients (mailings, VIP client actions, telephone assistance, etc.).
·  Increase the customer database by providing all relevant information.
·  Track customer files.
·  Manage customer complaints together with the ABM.
·  Brand Presentation
·  Maintain consistent adherence to brand presentation standards:
·  Personal appearance and uniform.
·  Luxurious appearance of the Boutique and displayed products (windows and displays).
·  Marketing Implementation
·  Respect and ensure the implementation of all marketing campaigns.
·  Actively participate in event organization.
·  Boutique Operations
·  Ensure the Boutique's operation in the absence of colleagues.
·  Demonstrate versatility in cash register and warehouse tasks.
·  Ensure all sales are correctly processed in the computer system.
·  Product Management
·  Participate in inventories.
·  Prevent potential losses.
·  Check merchandise reception.
·  Prepare merchandise shipments.
·  Transfer merchandise information.
·  Information Management
·  Provide all necessary information to the store management to prepare reports.
·  Actively participate in team meetings.
·  Actively participate in training sessions.
·  Respect all deadlines established by the company for the communication of labor matters (vacation requests, medical registrations and discharges, absences, etc.).

 

JOB REQUIREMENTS

·  Basic Education:
·  Proven sales experience (required).
·  Commercial maturity.
·  Specific Knowledge:
·  Knowledge of the product and the Brand.
·  Professional Experience:
·  One year of experience in the type of sales to be performed.
·  Complementary training: Sales techniques.
·  Other Skills:
·  Ability to impact and communicate with clients.
·  Service orientation - Ability to detect customer needs.
·  Sense of responsibility and initiative.
·  Excellent appearance and presentation.
·  Languages:
·  Spanish (Fluent)
·  English (Fluent)