Assistant Boutique Manager

Job description

MAIN PURPOSE

To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values.

 

KEY RESPONSIBILITIES

 

SALES

·  Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
·  Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
·  Supervise and manage staff’s usage of discount policy
·  Achieve Key performance indicators defined by the Boutique Manager

 

STAFF MANAGEMENT

 

·  Assist the Boutique Manager in establishing and maintaining good staff relations in order to generate high level of morale
·  Assist the Boutique Manager in coach, training and developing staff effectively to their job role in order to meet the Maison’s standards and requirements.
·  Communicate Company & Maison policies and Management instructions to staff in the most objective and effective manner
·  Ensure adequate manpower and support to cover the shop floor operations at all times

 

CLIENT MANAGEMENT

Satisfying customers:

·  Be an alternative point of contact for any escalation of customer service matters
·  Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
·  Adapt its style to each client need in order to offer the appropriate service
·  Advise, convince & ensure that each sales is handled accordingly

Building a long term relationship with the client:

·  Ensure the prospection and the follow-up of new clients (local and international)
·  Enrich the client database using the welcome cards for client and prospect
·  Be force of proposal to develop client actions (phone, mailing, etc.)

Customer Service SAV:

·  Take care of each case according to the Maison’s standards
·  Follow up on each case and communicate to the Boutique Manager each problem

 

PRODUCT / MERCHANDISING / INVENTORY MANAGEMENT

·  Responsible for and ensure the proper and accurate management of stock
·  Reception & transfer
·  Take part on inventory management / stocktake
·  Check that all products are correctly handled & priced
·  Look after the level of stocks of the accessories (catalogs, gifts, boxes, etc.)
·  Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)

 

SHOP MAINTENANCE

 

·  Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
·  Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
·  Ensure that boutique is in adherence to work place safety, fire and health regulations as set out by the Company.

 

REPORTING

·  Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)

 

OTHERS

·  Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
·  Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
·  Remain informed on the business through magazines and regular Boutique checks of the competitors
·  Handle any other ad hoc activities

 

REQUIREMENTS

·  3 – 5 years’ in supervisory positions in Luxury Retail Environment
·  Strong Management and Organizational skills
·  Strong Communication Skills
·  Sales driven and strong client development
·  Fluent written and spoken in Thai & English (Chinese is a plus)