A.Lange & Söhne Boutique Watchmaker

Job description

ROLE OVERVIEW

 

The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique.  This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers’ Location, without interruption, including all services and components.  In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

 

Watches

Accessories

Jewelry

 

RESPONSIBILITIES

 

Key Responsibility 1:  Diagnosis/Services

 

Evaluation of products

 

Watches

Clocks

Accessories

 

Jewelry Selection of Proper Services to be carried out by the Watchmaker determined during the Diagnostic Process and perform services adhering to the Maison’s Policies that include the following

Watch Services

Selected Accessory Services

Jewelry Services

 

These services will include the following types of calibers:

Quartz

Mechanical

Automatic

Chronographs

Complications

 

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing.  The evaluation requires that the following is considered:

History

Previous services performed

Warranty

Sales

Intervention

Product History

Quality Conquest

Network Feedback

Conditions

Physical Condition

Functionality

Movement Tolerances

 

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

Boutique

Brand-Approved Vendors

Inter-Network Locations

 

 

Key Responsibility 2:  Maintenance and Organization of the Workshop

Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders)

Ensure that all equipment that is used is:

Calibrated

 

Maintained on a regular schedule

Proper setup of shop

Cleanliness

Proper layout and accessibility of all tools and equipment

Respecting all guidelines and policies set forth RNA Health and Safety

 

These Guidelines cover:

Chemicals

Equipment

Tools

 

Key Responsibility 3:   Routine Testing of Technical Skills (To be applied by RNA Technical Services)

Evaluation

Practical Training

Diagnosis

Quality Control Interpretations

Tools

Encasing Skills

Watchmaking

Practices

Theoretical Knowledge

Quick Services for selected Jewelry

 

Key Responsibility 4:  Communication

Boutique Personnel

Manager/Director

Sales Associates

CSR

Clients when necessary

 

Communicate in a timely and professional manner when planning

Vacation requests

Personal days

Sick days

Lunch breaks

 

Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes

Components

Tools

Equipment

 

Maintenance

 Participate in Maison Sponsored Events

 Product Launches

 VIP Events

 

Key Responsibility 5: Trainings Participate in Brand Trainings at the RTC

Routine Refreshers

 

Evolution

Calibers

Processes

Tolerances

Equipment/Tools

Brand Objectives and Policies

 

Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

 

We Offer

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

 

At Richemont, We Craft the Future!

 

Expected Salary Range: $95,000.00 - 100,000.00

 

Salary will be negotiated based on skills and experience.