Communications & Customer Experience Intern

Job description

Company

RCI FS Ltd UK

Job Description

The job-holder will be responsible for assisting the Communications Manager and Customer Experience Specialist in developing and implementing the marketing communication and social media strategies. They will contribute to the delivery of the CRM/CX strategy, acting as a champion for the customer and helping to develop an omni-channel customer experience.

What will you do:

Communications

·  Assist with the delivery of marketing campaigns and marketing communications activity.
·  Support the development and progression of the overall contact plan, capitalising on synergies with partners.
·  Assist with the development and deployment of the social media strategy, building awareness of Mobilize products & services.
·  Support the review and deployment of internal communications across the business.
·  Support the review, approval, and publication process for dealer communications.
·  Support the Communications Manager in ensuring brand updates from the Global Brand Steering Committee are cascaded and implemented appropriately.
·  Monitor media and online coverage of MFS, supporting reputational risk management.
·  Work with the digital product owner on digital projects, including attending workshops and brainstorming sessions to help define the product roadmap.
·  Test new developments prior to launch and provide business sign-off.
·  Support ongoing testing to ensure functionality is maintained and manage any bug fixes.
·  Publish changes to local websites. Manage requests from business stakeholders including timely delivery and confirmation that requests have been actioned.

Customer Experience

·  Analyse data sources to provide CX insight to refine marketing campaigns.
·  Assist the CX Specialist with the VOC surveys and FOE surveys including extraction and sharing of data required by HQ in a timely manner, liaising with the HQ team and analysis of the results.
·  Support ad hoc market research initiatives carried out across the department.
·  Actively and regularly engage with customer-facing teams and suggest initiatives to deliver enhanced CX.
·  Support other ad hoc tasks and projects relevant to the role as and when they arise.

What will you have:

·  Flexible and adaptable to work in a fast-paced environment
·  Ability to communicate effectively at all levels across the business
·  Passion for social media and innovation and for doing what’s right by the customer
·  Ability to analyse and present information clearly and succinctly
·  Enthusiastic and able to work independently, using own initiative
·  Ability to prioritise workloads to meet deadlines
·  Ability to communicate effectively at all levels across the business
·  Effective written and verbal communication skills
·  Knowledge of Microsoft Office Package
·  Customer centric approach, able to manage stakeholder expectations

Who is Mobilize Financial Services?

We are the financial partner of Renault group brands and we also operate for Nissan and non-Allianz brands. We aim to strengthen their profitable growth and reinforce customer satisfaction. We are a unique commercial brand to meet all customers car-related and mobility needs. As a partner who cares for all its customers, we build innovative financial services to create sustainable mobility for all.

How We Support Your Development:

At Mobilize Financial Services we believe in the power of continuous learning and personal growth. As we strive to cultivate a dynamic and innovative work environment, we recognise that investing in the development of our employees is paramount and everyone should have the opportunity and tools to thrive and reach their full potential. As a part of our team, you'll benefit from a variety of ongoing learning opportunities, including workshops, seminars, and online courses. Our mentorship program pairs employees with seasoned professionals who provide guidance tailored to individual career goals. Joining our supportive network means you'll be surrounded by colleagues dedicated to continuous improvement, fostering an environment where collaboration and growth thrive.

 

Mobilize Financial Services is an equal opportunity employer and is committed to providing a workplace that is inclusive and accessible to all. Should you require any reasonable adjustments to participate in the recruitment process or as part of your role, please let us know. Our aim is to ensure that every candidate and employee has the support they need to thrive and contribute to the best of their ability. 

 

Job Family

Transverse

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