Traceability Operations Coordinator

Job description

Role: Traceability Operations Coordinator
Purpose of role: The role involves the general coordination and support for the traceability team.
Reports to: Traceability Operations Manager
12 Month Fixed Term Contract

Primary Responsibilities:
·  Develop and maintain relationships with all Primark suppliers, internal Primark teams and external traceability partners to support the Traceability strategy.
·  Support the traceability team to train, onboard and support suppliers to comply with Primark traceability requirements.
·  Act as the first point of contact with suppliers for traceability escalations and exception management
·  Receive and respond to supplier traceability queries, ensuring timely and accurate responses.
·  Support suppliers in the use of a traceability tools functionalities.
·  Follow up with suppliers to ensure the quality and timeliness of the information they provide.
·  Assistance with the analysis of data collected and the monitoring of project progress.
·  Produce weekly updates and progress reports.
·  Create and maintain any SOP’s and documentation.
·  Organisation and scheduling of supplier meetings, workshops, conferences as required.
·  The successful candidate needs to manage multiple issues, engage multiple stakeholders and ensure these issues are resolved efficiently.
·  The role involves travel coordination, meeting schedules, presentations, preparation as required.
Knowledge & Personal skills:

·  Excellent communication skills, both verbal and written
·  Relationship builder, both internally and externally
·  An ability to work under pressure.
·  Able to work in a team and on own initiative.
·  Cultural awareness, sensitivity, and confidentiality
·  Excellent problem solving and planning skills.
·  Attention to detail and accuracy.
·  Proficient in Microsoft Office programmes including Excel, Word, Project and PowerPoint.
·  Be resilient, flexible, and open to change.
·  Have good listening skills.
·  Be energetic and enthusiastic.
·  Have the ability to manage own time, prioritise and be self-motivated.
·  Be able to digest and manage a large volume of information.
·  Maintain strict confidentiality with sensitive information.