Retail Supervisor

Job description

Job Description

Sales Floor Supervisor
Purpose of role: To contribute to the overall performance of the store through effective staff supervision, promotion of sales, enhancement of customer service, and maintenance of company standards.

Reports to: Department Manager

Key Responsibilities:

Sales and Commercial Focus
·  Ensure effective operation of the cash registers to minimize lines and ensure high levels of  customer service
·  Direct the work flow of staff in designated departments in conjunction with the department manager to achieve goals focused on sales, customer service, and selling floor operating standards
·  Perform supervisor functions on registers in line with policy and procedure
·  Ensure staff compliance with company cash register procedure
·  Ensure all stock price reductions are executed and aligned with company policy
·  Ensure understanding of Primark’s Corporate Social Responsibility policy

Customer Service – Responsible for leading the team and delivering excellent customer service
·  Deliver exceptional Customer Service consistent with our Customer Promise
·  Recognize, celebrate and share examples of great customer service
·  Consistently promote the Primark Customer Promise and demonstrate the key expectations of good customer service
·  Be passionate about the importance of excellent customer service in Primark

Merchandising
·  Ensure that merchandise is presented at a high level at all times to maximize sales
·  Ensure that Point of Sale and all ticketing is in line with legislative requirements and company policy and procedures
·  Communicate with the management team daily on layout  changes or moves within your department

Stock Management
·  Be aware of stock and new lines in the department and use available resources to ensure that best sellers and new stock are promoted
·  Communicate with staff regarding key lines and products to focus attention on throughout the selling day
·  Replenish stock to ensure sufficient levels in the department to deliver maximum sales performance
·  Participate in the maintenance of the stockroom area as needed and work to maintain high standards at all times 

People
·  Assist the management team to plan and carry out regular staff training sessions and new hire on-boarding
·  Ensure that company standards regarding hygiene, grooming, appearance and dress code are maintained
·  Compile daily plan for lunches, breaks, registers and fitting room cover
·  React to the changing requirements of the business through the day
·  In conjunction with the management team and HR manager, monitor staff attendance and time keeping
·  Participate with management team for overtime planning and reviewing staff hours for payroll completion

Operating Standards
·  Ensure that standards are maintained throughout the day and recovery is completed daily
·  Ensure cash registers are maintained in line with the Store Operations Manual and supplies are replenished regularly
·  Ensure pricing and ticketing procedures are carried out in line with company policy
·  Carry out stock take procedures in line with company policy

Environment, Health & Safety
·  Assist the management team in ensuring that all methods of work are carried out according to policy on EHS
·  Be alert to any potential hazards within your department
·  Ensure staff place equipment to ensure safety of all staff and customers

Security
·  Be fully aware of company policy regarding customer or staff theft and follow appropriate procedures
·  Maintain security of cash registers
·  Maintain security of register keys/ pass codes at all times
·  Comply with company procedures on staff searches
Skills/Knowledge/Experience:

·  2 years store-based retail experience
·  1 year fashion value retail experience
·  2 years experience in supervisory capacity
·  High school diploma or GED  
Each store has unique challenges, your Area and Store Managers will describe local specific requirements.
Req ID

42097BR
Function

Retail
Location

Willow Grove
Full Time / Part Time

Full Time
Country

United States
Employee Status

US Regular
Job Profile

Supervisor