Customer Services Assistant

Job description

Job Description

Key Responsibilities:

·        To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures
·        Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
·        Provide a high level of service that contributes to the overall business and site performance
·        Use all relevant reporting trackers to capture information to report
·        Resolve store queries in a professional and timely manner
·        Assist with any ad-hoc requests within the organisation
·        To maintain a good working relationship with the stores and operation
·        To input and maintain all Customer Services information in a timely manner to meet deadlines
·        Encourage a safety culture whereby each colleague operates with safety as the primary concern
·        To ensure all relevant company environmental policies and procedures are adhered to.
·        To ensure the efficient and effective achievement of all personal targets and key performance indicators
·        Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager
·        Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs
·        Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied.
·        Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company.

Additional Responsibilities:

·        To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings.
·        Assist with producing Customer Services period packs for reviews

Essential knowledge, skills and experience:

·        Ability to communicate with others both verbally and written
·        Ability to work under pressure
·        Able to work in a team and on own initiative
·        Good decision maker
·        Ability to problem solve
·        Knowledge of a fast moving retail warehouse
·        Experience of utilising and interrogating financial systems
·        Experience of working in a financial/administrative role
·        Experience using Microsoft office programmes such as Excel, Word, and PowerPoint etc.

Personal Attributes:

·        Openness to change
·        Good listener , takes direction well
·        Act in a professional manner
·        Energetic and enthusiastic
·        Driven to develop themselves
·        Be able to engage with people around them
·        Self-motivating
·        Flexible and Adaptable
·        Target driven
·        Excellent timekeeping

Removal Date

10-May-2016

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