Customer Service Assistant
Islip (Oxfordshire) Administration
Job description
Job Description
Job Description :
Purpose of Role: To ensure all duties and responsibilities are carried out competently to assist with business and site requirements
Key Responsibilities:
· To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures
· Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
· Provide a high level of service that contributes to the overall business and site performance
· Use all relevant reporting trackers to capture information to report
· Resolve store queries in a professional and timely manner
· Assist with any ad-hoc requests within the organisation
· To maintain a good working relationship with the stores and operation
· To input and maintain all Customer Services information in a timely manner to meet deadlines
· Encourage a safety culture whereby each colleague operates with safety as the primary concern
· To ensure all relevant company environmental policies and procedures are adhered to.
· To ensure the efficient and effective achievement of all personal targets and key performance indicators
· Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager
· Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs
· Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied
· Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company
Additional Responsibilities:
· To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings
· Assist with producing Customer Services period packs for reviews
Essential knowledge, skills and experience:
· Ability to communicate with others both verbally and written
· Ability to work under pressure
· Able to work in a team and on own initiative
· Good decision maker
· Ability to problem solve
· Knowledge of a fast moving retail warehouse
· Experience of utilising and interrogating financial systems
· Experience of working in a financial/administrative role
· Experience using Microsoft office programmes such as Excel, Word, and PowerPoint etc. Personal Attributes:
· Openness to change
· Good listener, takes direction well
· Act in a professional manner
· Energetic and enthusiastic
· Driven to develop themselves
· Be able to engage with people around them
· Self-motivating
· Flexible and adaptable
· Target driven
· Excellent timekeeping
Working hours - shift work usually 14:00 - 22:00 but will include 06:00- 14:00 and day shifts working any 5 days out of 7.
Req ID
38741BR
Function
Supply Chain
Location
Islip
Full Time / Part Time
Full Time
Country
United Kingdom
Employee Status
Permanent
Job Profile
Customer Service Advisor