Offers “Primark”

Expires soon Primark

Customer Service Assistant

  • Islip (Oxfordshire)
  • Administration

Job description

Job Description

Job Description :

 

Purpose of Role:  To ensure all duties and responsibilities are carried out competently to assist with business and site requirements

Key Responsibilities:
·  To support the Customer Services administration function effectively and efficiently in accordance with established company policies and internal control procedures
·  Understand and comply with all relevant company rules, agreements, policies, procedures and with all relevant legislative requirements and codes of practice.
·  Provide a high level of service that contributes to the overall business and site performance
·  Use all relevant reporting trackers to capture information to report
·  Resolve store queries in a professional and timely manner
·  Assist with any ad-hoc requests within the organisation
·  To maintain a good working relationship with the stores and operation
·  To input and maintain all Customer Services information in a timely manner to meet deadlines
·  Encourage a safety culture whereby each colleague operates with safety as the primary concern
·  To ensure all relevant company environmental policies and procedures are adhered to.
·  To ensure the efficient and effective achievement of all personal targets and key performance indicators
·  Escalate any customer queries that cannot be resolved in a timely manner to the Customer Services Manager
·  Produce timely and accurate management information reports regarding the performance of stores and store surveys by using relevant trackers / logs
·  Ensure a good standard of housekeeping through observance of relevant Company policies and ensure that work areas are secure and locked when unoccupied
·  Ensure Company business is treated in the strictest confidence and not disclosed to persons outside the Company  
Additional Responsibilities:
·  To support the Customer Services Manager where required with cover for responsibilities such as Customer Services weekly Reporting, attending daily / weekly team meetings
·  Assist with producing Customer Services period packs for reviews  
Essential knowledge, skills and experience:
·  Ability to communicate with others both verbally and written
·  Ability to work under pressure
·  Able to work in a team and on own initiative
·  Good decision maker
·  Ability to problem solve
·  Knowledge of a fast moving retail warehouse
·  Experience of utilising and interrogating financial systems
·  Experience of working in a financial/administrative role
·  Experience using Microsoft office programmes such as Excel, Word, and PowerPoint etc. Personal Attributes: 
·  Openness to change
·  Good listener, takes direction well
·  Act in a professional manner
·  Energetic and enthusiastic
·  Driven to develop themselves
·  Be able to engage with people around them
·  Self-motivating
·  Flexible and adaptable
·  Target driven
·  Excellent timekeeping
Working hours - shift work usually 14:00 - 22:00 but will include 06:00- 14:00 and day shifts working any 5 days out of 7.

Req ID

38741BR
Function

Supply Chain
Location

Islip
Full Time / Part Time

Full Time
Country

United Kingdom
Employee Status

Permanent
Job Profile

Customer Service Advisor

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