Sea Logistics Sales Representative
Hanoi, Việt Nam
Job description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the key objectives.Your Responsibilities
- To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.
- To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.
- To monitor competition by gathering current marketplace information on pricing + products.
- To report customer feedback to the CCL team, supporting resolutions as required.
- To align with CCL colleagues when onboarding new customers.
- To maintain + update the most relevant customer information in internal systems.
- To regularly review customer portfolios with the CCL Managers + team.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills and Experiences
- Bachelor Degree in Economics, Import/ Export, Logistics, or related fields.
- At least 03 years working experience in Sales of Freight Forward. Experience in Sea Logistics is an advantage.
- Having good knowledge of foreign trade, forwarding, import/ export process and custom.
- Customer orientation.
- Good at communication, conflict resolution, problem solving & time management skills.
- Good at Analytical & Organizing skills.
- Good command of English.