Sea Logistics Sales Representative
JAPAN
Job description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.
Your Role
WHAT WILL YOU BE DOING ON A DAILY BASIS? You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives: To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals. To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions. To monitor competition by gathering current marketplace information on pricing + products. To report customer feedback to the CCL team, supporting resolutions as required. To align with CCL colleagues when onboarding new customers. To maintain + update the most relevant customer information in internal systems. To regularly review customer portfolios with the CCL Managers + team. To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.Your Responsibilities
WHAT WILL YOU BE DOING ON A DAILY BASIS?You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working
with a variety of internal + external stakeholders while focusing on the following key objectives:
To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring
prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable
customer deals.
To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business
Development teams, including pricing decisions.
To monitor competition by gathering current marketplace information on pricing + products.
To report customer feedback to the CCL team, supporting resolutions as required.
To align with CCL colleagues when onboarding new customers.
To maintain + update the most relevant customer information in internal systems.
To regularly review customer portfolios with the CCL Managers + team.
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in
close collaboration with the CCL.