Sea Logistics Operational Care Specialist, Reefer
Melbourne (Melbourne) Sales
Job description
If you are looking for a career, and not just a job, and believe you would be good fit for the position, click apply.
Your Role
We are looking for an experienced and motivated Sea Logistics Operational Care Specialist, Reefer to join our team. You will be responsible for driving + taking ownership of the operations of our reefer product by delivering operational excellence to onboard + retain customers. You will do this by working with a variety of internal + external stakeholders.Your Responsibilities
- Liaising with the customer care location (CCL) + operational care center (OCC) colleagues on seamless executions of reefer shipments.
- Ensuring efficient sea operations while driving continuous optimization by implementing standard operation procedures (SOP) in line with corporate guidelines.
- Being responsible for operational excellence by supporting volume growth as well as profitability for reefer + healthcare exports/ imports.
- Taking the lead in creating + enhancing reefer + healthcare expertise in the team, aiming for zero operational failures.
- Acting as the healthcare station lead, ensuring operational excellence in line with good distribution practice (GxP) requirements, assisting in delivering healthcare trainings + audit facilitation.
- Building operational relationships with suppliers + carriers assisting with procurement as well as driving value added reefer services.
- Ensuring analytical reviews + risk mitigation for all deviation management supporting with technical knowledge both internally + customer facing nonconformance reporting.
Your Skills and Experiences
We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.
Additionally, you will have:
- Solid leadership skills
- Prior experience in a similar role is highly desirable
- Ability to drive results, as well as build effective teams
- Excellent customer service skills, both verbal and written
- Strong problem solver and being able to think outside the box