Sea Logistics ISC Operational Care Specialist
Hanoi, Việt Nam Sales
Job description
You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.
Your Role
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.Your Responsibilities
- To qualify + enter customer orders into the operational execution process.
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
- To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
- To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
- To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
- To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
Your Skills and Experiences
- Bachelor Degree in International Business/ Supply Chain/ Logistics/ Import-Export, or related field.
- Having at least 2-year experience in the same position.
- Basic knowledge about import / export process.
- Good at communication, customer service, problem solving, stakeholder management, time & plan management skills.
- Being careful, accountable, customer-oriented and detail-oriented.
- Good command of English.
- Efficiency in MS Office.