Sea Logistics Customer Care Specialist

Job description

Are you looking for a job where you can maintain many international contacts and are you looking for more challenge, diversity, and responsibility in your position?

Your Role

Your Responsibilities

• You take over day-to-day interactions with existing customers allocated to you.
• You qualify and manage the customer orders which needs to be executed by the Operational Care Centre (booking) Team into the operational systems.
• You proactively engage with internal teams to work together to manage existing customers in your portfolio.
• You manage the export documentation process and have daily contact with Operational Care Centre team (documentation) for timely and correctness follow up.
• You oversee and manage the onboarding process of new customers in collaboration with outside sales and operations.
• You offer proactive advice and consultancy, ensuring customer satisfaction.
• You monitor internal data and customer indicators / KPI in accordance with customer expectations, action plans, offer solutions and continuous improvement.
• You ensure that administrative processes are efficient, under control, and successful. Your flexibility and problem-solving attitude are great contributors to the positive outcome.

Your Skills and Experiences

• You have relevant work experience in sea freight and/or customer service.
• You are a team player but also know how to work independently.
• You are organizationally strong, can set priorities, and distinguish main issues from side issues.
• You have a customer- and service-oriented attitude.
• You prefer to work in a fast-paced and dynamic environment and are able to prioritize and shift gears quickly.
• You have an excellent command of the English language; Dutch is an advantage.
• You are available for 40 hours a week.

Good Reasons to Join