Sea Logistics Customer Care Specialist
AUSTRALIA Logistics
Job description
Looking for your next opportunity as a Customer Care Specialist? Apply now!
Your Role
We are looking for a driven Customer Care Specialist, based in our Perth office, supporting customers by providing helpful information, answering questions and responding to complaints.Your Responsibilities
- Driving customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Centre (OCC).
- Establishing and strengthening operational relation to customer contact(s) through daily interactions, regular care visits, pro-actively advising and consulting to ensure customer satisfaction.
- Qualifying customer inquiries and provide quotations within the given price band.
- Supporting with customer onboarding, ensuring inclusion and transfer of customer requirements into the KN systems alongside the (initial) customer order.
- Documenting, resolving, analysing all complaints and then identifying and eliminating root causes.
- Creating and refining customer reports.
Your Skills and Experiences
We look for potential, not only performance. To be successful you will be open about your strengths and weaknesses and prepared to challenge yourself. We value diversity of thinking, experiences, perspectives and active listening.
Additionally, you will have:
- Experience in a similar role is highly preferred.
- Experience with liaising with various levels of stakeholders.
- Time management.
- Ability to communicate effectively and efficiently.