Sea Logistics Customer Care Specialist (Import)
SINGAPORE Logistics
Job description
You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.
Your Role
You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.Your Responsibilities
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales
and the Operational Care Center (OCC). - To establish + strengthen operational relation to customer contact(s) through daily interactions, regular
care visits + pro-actively advising + consulting to ensure customer satisfaction. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
leeway in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of
customer requirements into the Kuehne+Nagel systems alongside the (initial) customer order. - To qualify + enter customer orders into the operational execution process.
- To collaborate with Finance to adjust credit limits based on daily business development + coordinate
measures in case of challenges. - To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
- Your strong focus on customer + stakeholder
relationships along with your strong time management
will be key to your success. - You have been selected for this role because of your
knowledge across our operations + because you possess
the key attributes we are looking for in a Customer Care
Specialist: