Sea Logistics Customer Care Specialist
AUSTRALIA Logistics
Job description
If you are looking for a career, and not just a job, and believe you would be good fit for the position, click apply.
Your Role
We are looking for an experienced and motivated Sea Logistics Customer Care Specialist to join our team. This role is key in ensuring the retention of your allocated customer portfolio and will support customers by providing helpful information, answering questions and working closely with the field sales and operations teams to ensure customer satisfaction.Your Responsibilities
- Monitoring Customer Shipments in order to provide proactive updates to customers and to problem solve
- Assist with the customer onboarding process
- Commercial ownership of customer accounts and driving continuous improvement initiatives with customers.
- Quotation management
- Customer data management, maintenance and integration of customer data into internal systems.
- Operational relationship management
- Reporting and performance analysis
Your Skills and Experiences
We look for potential, not only performance. To be successful you will be open about your strengths and development needs and prepared to challenge yourself. We value active listening, diversity of thinking and new perspectives.
Additionally, you will have:
- Excellent customer service skills, both verbal and written
- Strong problem solver and being able to think outside the box
- Strong computer skills and a fast learner as we use our own internal systems