Project Logistics Customer Excellence Specialist
Surabaya (Kota Surabaya) Sales
Job description
Are you ready to take your career to the next level in the world of logistics and supply chain management? Kuehne + Nagel, a global leader in logistics and supply chain solutions, is seeking a dynamic and talented individual to join our team in Project Logistics as a Customer Excellence Specialist.
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.Your Responsibilities
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy
lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met. - To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to
import/export declarations, customs clearance, MES declarations). - To complete all tasks + administration relating to local services such as trucking, warehousing services
including full hub operations, cargo surveys etc. where applicable. - To complete all required file administration including documentation, billing, + vendor invoices/ebills
acknowledgement + weekly forwarding sub-ledger (FSL). - To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of
customer complaints. - To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
- Bachelor Degree majoring in Logistics & Marine
- Min 3 years Experience in required on International Freight Forwarding / Shipping
- Team Player
- Proven ability to summarize customer requirement to develop solutions
- Top notch communication & presentation building and presenting skill
- Have creative approach in regards of communication
- Able to use Ms. Office (Word, Excel, powerpoint, Outlook)
- Ability to converse fluently in Bahasa Indonesia & English
- Willing to be based in Surabaya and to travel based on business needs (min. once a month)