Project Logistics Customer Excellence Specialist
SINGAPORE Sales
Job description
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality.Your Responsibilities
You will do this by working with a variety of internal stakeholders while focusing on the following keyobjectives:
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy
lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to
import/export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing services
including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills
acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of
customer complaints.
- To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
- Your analytical + problem solving approach along with
an ability to work under pressure + great time
management will be key to your success in this role. - You have been selected for this role for your knowledge
across our operations; because you possess the key
attributes we are looking for