Order Planner
Milton Heights, Canada IT development
Job description
We are currently looking for two (2) Order Planners to support our Contract Logistics business at our Milton distribution center.
Your Role
The position is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.Your Responsibilities
- Review incoming orders every 15 minutes and release
- Allocate orders to ensure healthy workflow to allow productivity targets are to be met
- Investigate orders that do not flow as designed by the system and help resolve
- Review order details and set priority for urgent orders and customer requests
- Review emails and action items related to order flow
- Generate status report for operational team indicating if targets are being met
- Identify roadblocks and help clear to ensure operations flows accordingly
- Handle customer requests and follow up with the customers via email
- Communicate with clients on problems that they can support to resolve
- Data entry and reporting in excel
- Administrative duties, such as filing
- Escalate issues to Supervisors and Team Leads
- Pursue continuous improvement initiatives to drive increased productivity and service levels
- Comply with GMP requirements as applicable
- Promotes safe work environment and support HSE policies
- Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation
- Other duties as assigned
Your Skills and Experiences
- 2+ years' experience working in a Warehouse/Distribution Centre
- Effective verbal and written communication skills
- Capable of working in a fast-paced environment with time-sensitive deadlines
- Strong attention to detail and safety regulations within the business unit
- Intermediate knowledge of the Warehouse Management System and proficient computer skills and the ability to learn new software
- Proficient in Microsoft Office (word, excel, outlook)
- Ability to handle multiple priorities and capability to work independently and make decisions with minimum supervision based on internal and external customer requirements
- Customer service skills and ability to coordinate with carriers on behalf of customers and resolve issues as applicable