Marine Logistics Customer Care Specialist
JAPAN Sales
Job description
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role
WHAT WILL YOU BE DOING ON A DAILY BASIS? Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. You will do this by working with a variety of internal stakeholders while focusing on the following key objectives: To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met. To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly. To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations). To prepare spot quotations, data for tender documents + actively participate in commercial support. To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable. To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL). To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints. To report incidents + hazards as per the relevant working instructions.Your Responsibilities
WHAT WILL YOU BE DOING ON A DAILY BASIS?Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of
customer excellence. Your role is to provide helpful information, answering questions + responding to
complaints while ensuring the profitability of orders, correct invoicing + data quality.
You will do this by working with a variety of internal stakeholders while focusing on the following key
objectives:
To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy
lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
To ensure accurate + timely production of relevant documentation (including but not limited to
import/export declarations, customs clearance, MES declarations).
To prepare spot quotations, data for tender documents + actively participate in commercial support.
To complete all tasks + administration relating to local services such as trucking, warehousing services
including full hub operations, cargo surveys etc. where applicable.
To complete all required file administration including documentation, billing, + vendor invoices/ebills
acknowledgement + weekly forwarding sub-ledger (FSL).
To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of
customer complaints.
To report incidents + hazards as per the relevant working instructions.