IT Service Desk Specialists (m/w/d)
Porto (Porto) IT development
Job description
Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Join our dynamic team as an IT Service Desk Specialist and be part of our exciting journey!
Your Role
In the IT Service Desk role, your primary responsibility is to provide support to our colleagues across the board. Your main goal is to assist users to get their work done with little to no impact, meaning that you'll be working on IT-related issues that range from creating IDs to identifying major blockers in the functioning of technology. At our IT Service Desk, you will assist our international colleagues in the entire EMEA region. At our IT Service Desk, you will join our international team formed of 15+ nationalities on creating and handling incidents and service requests. Be part of our motivated team and join us at this exciting time - your knowledge and expertise are indispensable!Your Responsibilities
- Serve as the first point of contact for all IT-related inquiries, providing prompt and efficient support to end-users.
- Diagnose, troubleshoot, and resolve a wide range of hardware, software, and network issues in a timely manner.
- Maintain accurate documentation of support requests, solutions, and known issues for future reference and knowledge sharing.
- Collaborate with team members and escalate complex problems to senior technicians or other IT professionals when necessary.
- Continuously expand your technical knowledge and stay up-to-date with our new offers, procedures, emerging technologies, trends, and best practices.
Your Skills and Experiences
- Great communication and interpersonal skills, with the ability to patiently listen, understand, and effectively communicate information to non-technical individuals.
- Proven problem-solving and analytical abilities, with the capacity to assess and resolve issues efficiently.
- An interest in technology and the ability to adapt quickly to IT fundamentals including operating systems, networking principles, and software applications.
- Ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Patient and capability to work under pressure.
- Windows knowledge and Active Directory is a MUST.
- A knack for continuous learning and adaptability to keep up with the ever-evolving IT landscape.
- Collaborative mindset, with the ability to work effectively within a team and contribute to a positive work environment.
- Fluency in English and Portuguese is a must. Speaks in Spanish is a plus.