Hosted Service Delivery Senior Specialist
PHILIPPINES Accounting / Management control
Job description
BE PART OF OUR GROWING TEAM
Your Role
- Ensures exact services has been defined as ordered by the customer - Performs various activities to support finance department and billing processes - Provides quality assurance, quality control, and customer service; ensure that deadlines are met and tasks are completedYour Responsibilities
- Initiates and prepares the Import / Export shipments as per client profile and business needs- Actively communicates with Focal Point in local office
- Maintains latest working instructions
- Executes fast, accurate transaction processing with data parsing, entry, updating and organization
- Works closely with other departments to deliver high level of service to customers
- Reviews the information entered by the export office
- Ensures all documents needed are complete e.g. Seaway Bill, Profit Loss or Credit Note, Intercompany Invoice
- Retrieves the quote from QT Sea into the SeaLOG Invoice Entry and input the expected costs and revenues for the shipment
- Generates invoices
- Resolves billing errors raised by Disputes Team
- Performs other duties as assigned - Perform adhoc duties --bulk invoicing, adding customs entry & quarantine charges, acknowledge Salog File
- Training of back up or new hires
- Analyzes issues and attends to escalations and disputes
Your Skills and Experiences
- Graduate of Bachelor's Degree in Logistics or Business-related
- Preferably 2 years working experience in IT, Finance and Sea Logistics
- Preferably with experience in Freight Forwarding/Customs Brokerage
- Basic Microsoft Excel Skills; Intermediate Microsoft Outlook
- Solid knowledge of international geography
- Good English communication skills