Export Operator - Pharma
London (Greater London) Logistics
Job description
Job Title: Export Operator - Pharma
Location: London
GB07824
Your tasks and responsibilities
· Handling and coordination of airfreight (Export/Import) shipments – end to end responsibility.
· Follow guidelines and implement standard operation procedures, defined and issued by management.
· Building strong customer relationships and ensure that customer requirements are met.
· Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
· Create shipping guidelines (SOPs/work instructions/customer profiles) and input data into KN system.
· Damage reporting/Claim reporting .
· Supporting the operational team in daily activities and in industry related questions / requirements.
· Supporting the sales team in gaining, retaining and implementation of clients
· Maximise profitability on all files handled.
· To ensure all files are invoiced correct and in a timely manner (arrange quotation set up - SSC).
· To ensure cost accruals are made correctly to increase/improve FSL auto closing.
· To ensure files are (C2K) route map compliant in order to improve customer KPIs.
· Performing general office duties.
Your skills and experience
· Airfreight experience / operational knowledge.
· Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge .
· Ability to work to demanding deadlines.
· Performing general office duties.
· Customer service - excellent telephone manner and communication skills.
· Computer literate – Microsoft word & Excel.
· Ability to work on own initiative and as part of a team is essential.
· Sound Educational background.
· Excellent organisational/time management skills.
· Knowledge of Impatex Customs (Import).
With more than 74,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.
Learn more >>
kncareers.com
Desired profile
Job Title: Export Operator - Pharma
Location: London
GB07824
Your tasks and responsibilities
· Handling and coordination of airfreight (Export/Import) shipments – end to end responsibility.
· Follow guidelines and implement standard operation procedures, defined and issued by management.
· Building strong customer relationships and ensure that customer requirements are met.
· Assisting customers as well as KN colleagues with their enquiries and have a proactive response & ensure communication is precise and received in a timely manner.
· Create shipping guidelines (SOPs/work instructions/customer profiles) and input data into KN system.
· Damage reporting/Claim reporting .
· Supporting the operational team in daily activities and in industry related questions / requirements.
· Supporting the sales team in gaining, retaining and implementation of clients
· Maximise profitability on all files handled.
· To ensure all files are invoiced correct and in a timely manner (arrange quotation set up - SSC).
· To ensure cost accruals are made correctly to increase/improve FSL auto closing.
· To ensure files are (C2K) route map compliant in order to improve customer KPIs.
· Performing general office duties.
Your skills and experience
· Airfreight experience / operational knowledge.
· Conversant with all aspects of air freight (import/export) procedures / basic airfreight knowledge .
· Ability to work to demanding deadlines.
· Performing general office duties.
· Customer service - excellent telephone manner and communication skills.
· Computer literate – Microsoft word & Excel.
· Ability to work on own initiative and as part of a team is essential.
· Sound Educational background.
· Excellent organisational/time management skills.
· Knowledge of Impatex Customs (Import).
With more than 74,000 employees at 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management.
Learn more >>
kncareers.com