Customer Solutions Manager - Kn Portal - Koto - Wizbii

Customer Solutions Manager

  • By Kn Portal
  • Koto (Haiti)
  • Business / Sales
2018-09-18T00:38:06+0000

Job description

Customer Solutions Manager

Tokyo

Job description

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Your tasks and responsibilities

·  Overall leadership of country Customer Solutions according to globally defined organizational
·  Customer Solutions Footprint
·  Establish and manage the Customer Solutions function through working according to defined processes on how to design a solution and how to implement business processes for our Customers.
·  Targets are new Business opportunities as well as increased customer retention
·  Training of sales force and multipliers on CST/ISC processes (Consulting and Implementation) and on CST/ISC Information value products
·  Establish and manage the Customer Solutions function “Project Management” offering Customer Implementations and integration/EDI projects
·  Establish and manage the Customer Solutions function “Product Management” offering certified requirement specification, testing, sign off and support for KN Login, Customer Reporting and other
·  Information Value Products
·  Transition of non-customer facing tasks into regional Shared Service Center in close collaboration with regional/corporate CST
·  Develop and implement national business plan related to CST activities with a clear objective in increasing penetration of Information Value Products (iVP)
·  Communicator between other Customer Solution counterparts in the region
·  Main contact / conduit for Regional CST
·  Responsible for carrying out / aligning with corporate policy and compliance with Regional/Global CST strategy along with resource planning and allocation at national level
·  Managing overall continuous improvement
·  Ensure correct prioritization for national specific requirements are represented in the global customer solutions community
·  Escalation point for CST related issues
·  Cooperate with the different Verticals, Business Units, Products, including the ISC-product (International Supply Chain), Automotive, High Tech, Pharma, engaging in the development of new customers, solution design, optimizations and implementations
·  Obtaining customer requirements from business owner, Key Account Managers or any internal sources.
·  Properly documented with designed solutions and provide to appropriate team(s) for proper handling.
·  Helping in implementation for proper handling of designed solution.
·  Communicate with Corporate and Regional teams to acquire and ensure specific solution requirements.
·  Feed repository for case studies and best practices
·  Design high level process flows
·  System demonstration preparation if necessary
·  Facilitating in selling to prospective customers with proper solution designs by existing systems and possible development
·  Facilitating in customer meeting with details knowledge of K+N products and solutions
·  Help in providing technical input for RFQ/RFP bids

Your skills and experience

·  University Degree with Major in Logistics, Business Administration or Supply Chain Management
·  Minimum 3 years of Seafreight forwarding or shipping industry
·  Proven track record in Systems implementation related to logistics
·  Experience in shipping operations is an advantage
·  Fluent in Japanese and English language (Spoken, Written, Read)

Good reasons to join

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards & benefits.

Contact

Andrew Woon
Recruiting Manager
Japan



About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40231

Seeked profile

Customer Solutions Manager

Tokyo

Job description

HFHFHFGHFGHFGHGHFG

Your tasks and responsibilities

·  Overall leadership of country Customer Solutions according to globally defined organizational
·  Customer Solutions Footprint
·  Establish and manage the Customer Solutions function through working according to defined processes on how to design a solution and how to implement business processes for our Customers.
·  Targets are new Business opportunities as well as increased customer retention
·  Training of sales force and multipliers on CST/ISC processes (Consulting and Implementation) and on CST/ISC Information value products
·  Establish and manage the Customer Solutions function “Project Management” offering Customer Implementations and integration/EDI projects
·  Establish and manage the Customer Solutions function “Product Management” offering certified requirement specification, testing, sign off and support for KN Login, Customer Reporting and other
·  Information Value Products
·  Transition of non-customer facing tasks into regional Shared Service Center in close collaboration with regional/corporate CST
·  Develop and implement national business plan related to CST activities with a clear objective in increasing penetration of Information Value Products (iVP)
·  Communicator between other Customer Solution counterparts in the region
·  Main contact / conduit for Regional CST
·  Responsible for carrying out / aligning with corporate policy and compliance with Regional/Global CST strategy along with resource planning and allocation at national level
·  Managing overall continuous improvement
·  Ensure correct prioritization for national specific requirements are represented in the global customer solutions community
·  Escalation point for CST related issues
·  Cooperate with the different Verticals, Business Units, Products, including the ISC-product (International Supply Chain), Automotive, High Tech, Pharma, engaging in the development of new customers, solution design, optimizations and implementations
·  Obtaining customer requirements from business owner, Key Account Managers or any internal sources.
·  Properly documented with designed solutions and provide to appropriate team(s) for proper handling.
·  Helping in implementation for proper handling of designed solution.
·  Communicate with Corporate and Regional teams to acquire and ensure specific solution requirements.
·  Feed repository for case studies and best practices
·  Design high level process flows
·  System demonstration preparation if necessary
·  Facilitating in selling to prospective customers with proper solution designs by existing systems and possible development
·  Facilitating in customer meeting with details knowledge of K+N products and solutions
·  Help in providing technical input for RFQ/RFP bids



·  University Degree with Major in Logistics, Business Administration or Supply Chain Management
·  Minimum 3 years of Seafreight forwarding or shipping industry
·  Proven track record in Systems implementation related to logistics
·  Experience in shipping operations is an advantage
·  Fluent in Japanese and English language (Spoken, Written, Read)

Good reasons to join

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards & benefits.

Contact

Andrew Woon
Recruiting Manager
Japan



About Kuehne + Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions. Further information can be found at www.kuehne-nagel.com

Learn more >>

kncareers.com

Reference Number: req40231

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