Customer Service Supervisor

Job description

Customer Service Supervisor

Shanghai

Job description

To keep your personal career in customer service of warehouse, to work together with a global leading logistics company in contract logistics market, please come to us!

We are looking for a customer service supervisor focused on customs for one of our contract logistics warehouse in Baoshan, Shanghai. The main responsibility of this role is to keep good cooperation relationship with customers and to finish daily work relating with data, system and customer services.

Your tasks and responsibilities

·  Daily operation including inbound and outbound system operating, data collection making report, customer communications.
·  Master basic bonded operation process including customs clearance, inspection, customs system, track and supervise the execution status of warehouse operations and update customers timely
·  Master and participate in standard operating procedure updating, and deal with simply customer complain or operation issue providing solution and tracing progress
·  Monitor abnormal condition and report to supervisor and manager timely such as over stock，over process, assist warehouse operator to complete customer yearly physical counting
·  Make monthly billing report after checking by supervisor and then confirm with customer
·  Assist supervisor and manager to complete continuous improvement project and to achieve key performance indicator targets from customer, and to obey reasonable arrangements assigned by supervisor and manager
·  Other assignments according to request

Your skills and experience

·  If you would like to take this opportunity, you should own a college diploma at least and has been working as the similar role in contract logistics for 3 years, good operation skills with warm-hearted and basic skills in IT and English are necessary

Good reasons to join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Contact

Human Resources Department
Kuehne + Nagel Ltd. Shanghai branch
E-mail:

Interested parties, please complete your Job Application via KN Careers. Please note that any of your personal data provided through the Job Application Process will be used for recruitment purposes only. The personal data of unsuccessful job applicants will be retained for a maximum of 24 months and destroyed afterwards.

With over 78,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Learn more >>

kncareers.com

Reference Number: req35930

Desired profile

Customer Service Supervisor

Shanghai

Job description

To keep your personal career in customer service of warehouse, to work together with a global leading logistics company in contract logistics market, please come to us!

We are looking for a customer service supervisor focused on customs for one of our contract logistics warehouse in Baoshan, Shanghai. The main responsibility of this role is to keep good cooperation relationship with customers and to finish daily work relating with data, system and customer services.

Your tasks and responsibilities

·  Daily operation including inbound and outbound system operating, data collection making report, customer communications.
·  Master basic bonded operation process including customs clearance, inspection, customs system, track and supervise the execution status of warehouse operations and update customers timely
·  Master and participate in standard operating procedure updating, and deal with simply customer complain or operation issue providing solution and tracing progress
·  Monitor abnormal condition and report to supervisor and manager timely such as over stock，over process, assist warehouse operator to complete customer yearly physical counting
·  Make monthly billing report after checking by supervisor and then confirm with customer
·  Assist supervisor and manager to complete continuous improvement project and to achieve key performance indicator targets from customer, and to obey reasonable arrangements assigned by supervisor and manager
·  Other assignments according to request



·  If you would like to take this opportunity, you should own a college diploma at least and has been working as the similar role in contract logistics for 3 years, good operation skills with warm-hearted and basic skills in IT and English are necessary

Good reasons to join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Contact

Human Resources Department
Kuehne + Nagel Ltd. Shanghai branch
E-mail:

Interested parties, please complete your Job Application via KN Careers. Please note that any of your personal data provided through the Job Application Process will be used for recruitment purposes only. The personal data of unsuccessful job applicants will be retained for a maximum of 24 months and destroyed afterwards.

With over 78,000 employees at some 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Learn more >>

kncareers.com

Reference Number: req35930