Contract Logistics Customer Service Specialist
Mantova (Provincia di Mantova) Logistics
Job description
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Contract Logistics Customer Service Specialist to join us in our Mantua warehouse. We are creating a 130,000 sqm state-of-the-art, fully automated warehouse that will handle logistics services for our client adidas and serve 19 countries across Eastern and Southern Europe. It's not just about technology: sustainability is at the core of our operations. With cutting-edge technologies and a strong focus on sustainability, we are building a warehouse that is fully sustainable and environmentally friendly. Be part of this exciting journey in Kuehne + Nagel logistics by applying now!
Your Role
As a Customer Service Specialist, by following the guidance of the Customer Service Manager, will keep the relationship with the customer by providing and requesting information regarding the warehouse and the customer’s needs. With this aim, She/He will interact with the Transport planners and Data Analyst to provide additional information regarding shipments, billings, and discrepancies in other to contribute to the fulfilment of the customer’s requests.Your Responsibilities
• Under the supervision of the Contract Logistics Customer Service Manager, contribute to develop and establish a strong and solid relationship with the customer and internal stakeholders, just to ensure an accurate, consistent, and timely info communication between departments and with the customer
• In order to facilitate the management of the warehouse goods workflow and find a point of contact between internal and external stakeholders needs, transfer information regarding shipments, discrepancies, billing, etc. between departments and the client
• Analyze complaints related to billing or service rendered, sending complaints for non-performance to the services responsible for investigations and promptly updating customers to keep them aligned about all the processes
• Ensure continuous improvements on the KPIs related to general service, order processing, and resolution/prevention of customer queries
• Conduct reporting activities, implement dashboards and develop other easy to understand ways to communicate information related to shipments, billing, and discrepancies, to provide information quickly and efficiently
Your Skills and Experiences
- 2 – 5 years’ experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure
- • Experience with metric oriented and data analysis-based work environments characterized by the respect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems
- • Deep expertise with client management and communication with external stakeholders which made you able to moderate, adapt and link customer needs to warehouse opportunities and capacity
- English level Advanced