CIEL Super Users
Birmingham (West Midlands) Logistics
Job description
With more than 68,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.
We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our
dedicated staff design solutions that turn logistics operations from a challenge into a substantial competitive advantage.
CIEL Super Users
Birmingham
req15806
Job description
We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. Our integrated services include all aspects of logistics planning, control, and execution. From point of origin to consumption, we design solutions that turn your logistics operations from a challenge into a substantial competitive advantage. Due to continuing success and growth we are seeking to recruit a strong CIEL Superuser team to provide ongoing support and training to the team at the distribution center in the midlands. The purpose of this key position is to ensure operational service and performance, aligned to customer need.
· Ownership of issues through to their resolution; this includes logging issues and requesting updates or using the escalation process to resolve issues in a timely manner.
· Production of documentation to support the operation; including reports, Quick Reference Guides, Training material and updating existing documentation when changes apply.
· Responsible for Operational usage of the warehouse management system ( CIEL )
· First level of support and expertise for users on the site
· Training of on-site employees in Ciel processes
· Development, analysis and evaluation of KPI data
· Customizing the system in coordination with the Operational and customer requirements
· Coordination and executing UAT testing in Training System
· Cooperation with regional teams in development of the CIEL program in terms of process optimization
Your skills and experience
· Practical experience in distribution/logistics, preferably 3PL environment
· In-depth technical knowledge and experience in warehouse management systems
· Strong interest and understanding of IT processes in relation to warehouse management systems
· Good understanding of data and previous evidence of analysis of KPI reports
· Previous practical training experience in day to day system usage and drafting of training material
· Willingness to work weekends and bank holidays to ensure 24/7 cover
· Strong customer service skills
Desired profile
With more than 68,000 employees at 1,000 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based supply chain management services.
We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. From point of origin to consumption, our
dedicated staff design solutions that turn logistics operations from a challenge into a substantial competitive advantage.
CIEL Super Users
Birmingham
req15806
Job description
We are the contract logistics partner of choice for logistics outsourcing and the management of complex supply chains. Our integrated services include all aspects of logistics planning, control, and execution. From point of origin to consumption, we design solutions that turn your logistics operations from a challenge into a substantial competitive advantage. Due to continuing success and growth we are seeking to recruit a strong CIEL Superuser team to provide ongoing support and training to the team at the distribution center in the midlands. The purpose of this key position is to ensure operational service and performance, aligned to customer need.
· Ownership of issues through to their resolution; this includes logging issues and requesting updates or using the escalation process to resolve issues in a timely manner.
· Production of documentation to support the operation; including reports, Quick Reference Guides, Training material and updating existing documentation when changes apply.
· Responsible for Operational usage of the warehouse management system ( CIEL )
· First level of support and expertise for users on the site
· Training of on-site employees in Ciel processes
· Development, analysis and evaluation of KPI data
· Customizing the system in coordination with the Operational and customer requirements
· Coordination and executing UAT testing in Training System
· Cooperation with regional teams in development of the CIEL program in terms of process optimization
Your skills and experience
· Practical experience in distribution/logistics, preferably 3PL environment
· In-depth technical knowledge and experience in warehouse management systems
· Strong interest and understanding of IT processes in relation to warehouse management systems
· Good understanding of data and previous evidence of analysis of KPI reports
· Previous practical training experience in day to day system usage and drafting of training material
· Willingness to work weekends and bank holidays to ensure 24/7 cover
· Strong customer service skills