For our Bentivoglio (BO) office we are looking for an Air Logistics Customer Care Manager
Your Role
The Air Logistics Customer Care Manager works within the Air Logistics Function. It focuses on Customer Care and assists the Customer Care Location (CCL) on the implementation of the General Cargo strategy for all internal and external customers, ensuring overall excellence, strong and valuable coordination between Global Services (GS), Operational Care Center (OCC), Gateway, Pricing and Key Account Managers. Your Responsibilities
- Develop and onboard new customer opportunities, include direct visits to customers, regulating the update of Customer
- Relationship Management (CRM) tool (Corelog)
Focus on customer retention for the General Cargo account portfolio - Provide leadership and direction to the Customer Care Organization, ensuring close cooperation with all stakeholders for an optimized customer experience
- Ensure service excellence by leveraging a high level of forwarding and market knowledge
- Be head of continuous improvement on processes and controls aiming for a consistent customer centric model
- Manage and own the Customer Care Location Profit & Loss development
- Lead by example, supports team members in achieving their career goals, fosters adequate work-life balance, and work-related stress reduction
- Commit every day to Talent retention and employees’ engagement
Your Skills and Experiences
- Fluent in Italian and English
- Project Management Experience
- Leadership Experience
- Team working
- Driver license
Good Reasons to Join
Since its foundation in 1890, Kuehne+Nagel has been committed to deliver its services with the highest standards to customers and communities, creating a tradition of excellence. Today, we are the #1 player in Logistics worldwide, with 1.400 location and 78.000 employees in 100+ countries. The Italian branch has 50+ years of activities and counts 40 locations with 3.000 team members partnering with more than 3000 clients. As a global organization, Sea, Air, Road and Contract Logistics are the four pillars of our business. As all Business Units strive to innovate while keeping a sustainable business outlook, we seek for drive & ownership in all our candidates. Passion & willingness to be part of a multicultural and dynamic team are a must to us! We care about our people as much as we do for our customers: we inspire our colleagues to act according to their uniqueness, empower them to own their career path, delivering the best balance between performance and individual wellbeing. Your contribution will always matter. What we offer: We strive to provide you and your loved ones with a first-class benefits experience, focused on supporting your physical, financial, and emotional wellbeing. Our benefits are centered around you and your family, our offer is constantly improving: - Accidental coverage (at & outside work) - Extra Medical insurance - Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers + Online workout (e.g. yoga, mindfulness, cardio) + nutritionist - Speexx, your digital coaching platform for language training – For you and someone of your choice - 5 extra days of paternity leave - Remote working enhancement for new parents - 1 day off for volunteering activities - Free Tax return support (730) - Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services - Special discount on travels with Interline Turismo