Aerospace International Logistics Specialist
Windsor (Royal Borough of Windsor and Maidenhead) Sales
Job description
For more than 40 years, Sterling has been trusted by some of the world’s leading aerospace and air transportation companies. We specialise in Aircraft on Ground (AOG) situations for Original Equipment Manufacturers (OEMs) and Maintenance, Repair and Overhaul (MROs) as well as commercial airlines and corporate jet owners. Our experts get customers critical aircraft parts where they need to be with speed and reliability.
Your Role
As an Aerospace International Logistics Specialist, you'll be at the forefront of providing top-notch customer service and logistics support. Reporting to the International AOG Operations Manager, this role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities! This roles shift pattern is, Tuesday to Friday 10am-7pm and 7am-4pm on a Saturday.Your Responsibilities
- Maintain and enhance customer services and familiarising yourself with all special services we can offer to ensure customers are given all options available.
- To take job orders from clients, that include routing, classifying of service type,
establishing a deadline. - To assist in providing clients with continuous notification and follow-up (which includes
flight and customs delays, proof of deliveries, charges, resolutions, etc). - Help develop and maintain relationships with clients.
- Sending pre-alerts to overseas offices, service partners and customers.
- Demonstrate a “can do” attitude and show that you are prepared to go the extra mile for
the customer - Read, sign and follow all SOP’s / COP’s, provide quotes to customers and monitor all shipments as required.
Your Skills and Experiences
- Excellent knowledge of international and domestic airline routings, geography and time
zones - Understanding of the Aviation industry and delivering Time Critical shipments using all
available services. - Demonstrate efficient risk assessment, problem analysis and problem resolution
capabilities - Understand the concept of customer care, and how to identify the root cause of
problems and communicate issues with tack and diplomacy - Customer service experience necessary
- Ability to organise and manage multiple priorities
- Strong interpersonal and communication skills
- Ability to identify and solve problems
- Good written and verbal communications skills
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word)