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Aerospace International Logistics Specialist

  • Windsor (Royal Borough of Windsor and Maidenhead)
  • Sales

Job description

For more than 40 years, Sterling has been trusted by some of the world’s leading aerospace and air transportation companies. We specialise in Aircraft on Ground (AOG) situations for Original Equipment Manufacturers (OEMs) and Maintenance, Repair and Overhaul (MROs) as well as commercial airlines and corporate jet owners. Our experts get customers critical aircraft parts where they need to be with speed and reliability.

Your Role

As an Aerospace International Logistics Specialist, you'll be at the forefront of providing top-notch customer service and logistics support. Reporting to the International AOG Operations Manager, this role demands precision and dedication to ensure procedures are followed seamlessly. Answering calls with a professional touch, taking client orders with expertise, and keeping clients informed on every detail, you'll be the linchpin in maintaining and enhancing customer satisfaction. Navigate through the complexities of international logistics, build lasting client relationships, and demonstrate a "can do" attitude. Join us in shaping the future of aerospace logistics, where each day brings new challenges and opportunities! This roles shift pattern is, Tuesday to Friday 10am-7pm and 7am-4pm on a Saturday.

Your Responsibilities

  • Maintain and enhance customer services and familiarising yourself with all special services we can offer to ensure customers are given all options available.
  • To take job orders from clients, that include routing, classifying of service type,
    establishing a deadline.
  • To assist in providing clients with continuous notification and follow-up (which includes
    flight and customs delays, proof of deliveries, charges, resolutions, etc).
  • Help develop and maintain relationships with clients.
  • Sending pre-alerts to overseas offices, service partners and customers.
  • Demonstrate a “can do” attitude and show that you are prepared to go the extra mile for
    the customer
  • Read, sign and follow all SOP’s / COP’s, provide quotes to customers and monitor all shipments as required.

Your Skills and Experiences

  • Excellent knowledge of international and domestic airline routings, geography and time
  • Understanding of the Aviation industry and delivering Time Critical shipments using all
    available services.
  • Demonstrate efficient risk assessment, problem analysis and problem resolution
  • Understand the concept of customer care, and how to identify the root cause of
    problems and communicate issues with tack and diplomacy
  • Customer service experience necessary
  • Ability to organise and manage multiple priorities
  • Strong interpersonal and communication skills
  • Ability to identify and solve problems
  • Good written and verbal communications skills
  • Proficient in Microsoft Office suite (Excel, PowerPoint & Word)

Good Reasons to Join

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Make every future a success.
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