37 days agoKn Portal

1st Shift Customer Service Representative

  • Whitestown (Boone)
  • Administration

Job description

The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Your Role

The Customer Service Representative (CSR) is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

Your Responsibilities

•    Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc.
•    Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
•    Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
•    Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.

Your Skills and Experiences

•    High School Diploma or Equivalent
•    Proficient in Microsoft Office Suite and strong computer skills
•    Previous customer service experience
•    Effective written and verbal communication skills
•    Ability to solve problems and develop creative solutions

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.