GUCCI Store Director - Boston Saks

Job description

If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Key Accountabilities

Team

·  Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience;
·  Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high;
·  Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift;
·  Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives;
·  Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors;
·  Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans;
·  Participate in attracting, recruiting, and onboarding a high performing team;
·  Monitor your team’s adherence to company policies and procedures; follow up when needed.

Client

·  Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor;
·  Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele;
·  Achieve business objectives by utilizing the company Consumer Management client segmentation strategy;
·  Full utilization of the various clienteling tools to activate, retain and grow team and personal client base;
·  Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs;
·  Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence;
·  Lead from the shop floor, actively selling and role modelling the selling ceremony.
·  Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered;
·  Manage and resolve customer issues, delighting and retaining the client relationship.
·  Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting;
·  Strong grasp on KPI’s and ability to strategize when performance standards are not met;
·  Fully support and align with all key business initiatives and new product launches;
·  Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met;
·  Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.

Product

·  Monitor the performance of the assigned categories and proactively propose action plans to reach the targets;
·  Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests to grow the business;
·  Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained;
·  Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors;
·  Utilize digital platforms to support store and online product sales.

Operations

·  Collaborate with Operations, Human Resources, Loss Prevention, and other cross function departments while adhering to and enforcing all company policies and procedures;
·  Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage;
·  Support and maintain visual merchandising standards set by the WW headquarters;
·  Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines;
·  Daily maintenance of the consignment program to be current and adhere to company policy and procedures;
·  Responsible for tracking all special orders through merchandising communication;
·  Weekly communication of bestseller needs through the Business Planning replenishment program.

Key Requirements

·  Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry;
·  A Bachelor’s Degree in a related field is preferred;
·  Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
·  Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
·  Ability to manage competing priorities in a fast-paced environment;
·  Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
·  Industry awareness and strong business acumen;
·  Strong verbal and written communication skills and excellent organizational skills;
·  Passion for the Fashion Industry;
·  Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism;
·  Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Work Authorization

·  Qualified candidates must have the proper work authorization to work in the United States

EOE M/D/F/V

·  Full time
·  Amérique du Nord
·  United States of America