BOTTEGA VENETA CS Specialist

Job description

Maintain a high level of standard in customer care and efficiently manage various claims.

Manage all goods in After Sales & Before Sales, resolve difficult claims from stores, CC training.

Main Job Responsibilities

·  Management of AS and BS items in-line with brand policy.
·  Providing knowledge and accurate information to store, responding to customer inquiries (email/phone) in a timely and professional manner.
·  Handle customer complaints, managing exchanges/refunds and other special cases.
·  Ordering and organizing for spare parts to local repair.
·  Regular CC training and in-store training as needed.
·  Inventory management
·  Working with other teams to ensure a consistent and high-quality level of support.

Qualification

·  2-5 years' experience in customer care. (in the retail luxury industry is preferred)
·  High level of honesty and integrity.
·  Ability to effectively collaborate with HQ counter parties. (Business level English required)

Knowledge

·  Understanding wider range of luxury industry and customer behavior.
·  Basic process for import/export.
·  Knowledge for various types of leather and repair method.

Skills

·  Strong communication skills.
·  A calm and analytical approach to problem solving.
·  Flexibility to cope with emergency situations.

·  Full time
·  Asie
·  Korea, Republic of