GUCCI Client Engagement Coordinator
London, UNITED KINGDOM
Job description
Reporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market. The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.
Key Responsibilities
· Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
· Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
· Work closely with Hub and regional teams to define client selection according to event / activations in store
· Coordinate invitations, follow-ups, and post-event performance measurement
· 360° support local activations, gifting and organization and be present to specific events according to local needs
· Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
· Monitor adoption of clienteling practices and facilitate continuous improvement
· Ensure all clienteling activities are meaningful, relevant, and well-documented
· Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
· Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies
Key Requirements
· Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
· Strong analytical skills and ability to interpret customer data and KPIs
· Excellent communication and interpersonal skills, with a collaborative mindset
· High attention to detail and strong organizational abilities
· Proficiency with CRM and Microsoft Office tools
· Fluent in English; additional languages are an advantage
· Full time
· Europe
· United Kingdom