Service Coordinator: Change Management

Job description

Responsibilities:
Change Manager ensures that the Change Management process is executed and is responsible for day-to-day management and the integrity of the process.

He/she is the main coordinator within this process and is the focal point regarding changes for the IT organization.

General responsibilities include:
• Performing/coordinating day to day change management activities
• Acting as a focal point for process and tool related questions from the IT organization and other stakeholders
• Utilizing the appropriate reporting management system to provide process performace reports, trending and analysis
• Monitoring and tracking process execution activities to identify, initiate and manage required action to meet correct process execution
• Identifying changes that have not been acted upon in a timely manner and taking appropriate action
• Preparing the CAB meeting, including inviting of participants, creating of agenda and chairing the CAB meeting
• Generating process related reports and arranging the report automation
• Assisting in notifying stakeholders when action from them is needed and tracking action completion
• Following defined escalation path when needed
• Acting as a Sponsor for Lead Time Non-Compliant changes

Specific responsibilities include:
• Performing/coordinating day to day change management activities
• Ensuring that standard procedures are communicated to practitioners
• Being responsible for creation and maintenance of process related documentation
• Taking appropriate action in case of negative process performance trends
• Providing input for process and tool improvement to the customer
• Communicate process status and progress to stakeholder

As an IBM employee, you will be entitled to the following benefits:

·  5 weeks of paid vacation
·  Elaborate education program for each employee - training during the work career, courses are lead by professional lectors; e-learning education; flexible education plan for each job position
·  Strong career opportunities
·  Access to Hi-tech; MAC@IBM
·  Above standard Medical Care
·  Discounts in Sports, Culture, Healthcare, Childcare, Finance, Electronics
·  Global Travel and Life insurance
·  Contribution to the Pension fund
·  IBM stock purchase plan
You will have the opportunity to:

·  Join our Succeeding@IBM Program - a structured on-boarding and development program
·  Become part of our diverse and multinational community and collaborate within global and local teams
·  Gain knowledge and develop skills through our world-class trainings
·  Benefit from mentoring and coaching
·  Balance your work with your life and enjoy a flexible working environment

Please, take in consideration, that should your application be successful, our recruiters will contact you.
Auto req ID

276154BR
Required Education

High School Diploma/GED
Role ( Job Role )

Service Coordinator
State / Province

BRNO-MĚSTO
Primary job category

Technical Specialist
Company

(0674) IBM Global Services Delivery Center Czech Republic s.r.o.
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

BRNO
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

.
Country/Region

Czech Republic
Preferred Technical and Professional Experience

.
Secondary Job Category

Technical Services Specialist
Eligibility Requirements

.
Position Type

Early Professional
Early Professional Track

No Track
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

Yes
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