Customer Service Representative (Vietnamese Speaking)

Job description

yIntroduction :
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities :
[Daily Operations]

·  Handle in bound and out bound calls & manage email queries
·  Analyse request and ability to make judgement based on checklist/rules/policy
·  Validation and audit of abnormal claims based on policy
·  Route request to appropriate departments based on policy and approval requirement
·  Warranty Bills Verification
·  Check and Validate warranty claims
·  Request approval, and/or escalate to level 2 teams when required Monitor and improve aging items by the following:
·  Identify common errors and issues to management team
·  Resolve concerns and close pending claims by coordinating and chasing concerned parties
·  Improve overall hold claims
·  Warranty closing
·  Pre-closing of warranty activity
·  Warranty claims invoice management when/where required

[VOCs for Warranty Claims]

·  Address and ensure complete resolution on concerns and issues
·  Ensure resolution is in compliant with processes and closed on time

[Others]

·  Miscellaneous requests concerning Warranty Claims. [Languages]
·  Fluent Enligh and Vietnamese Speaking
Auto req ID

276013BR
Required Education

Bachelor's Degree
Role ( Job Role )

Fin & Admin Business Associate
State / Province

SELANGOR
Primary job category

Finance
Company

(0088) IBM Malaysia Sdn. Bhd.
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GBS
Preferred Education

Bachelor's Degree
City / Township / Village

PETALING JAYA
Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

N/A
Country/Region

Malaysia, Vietnam
Preferred Technical and Professional Experience

N/A
Secondary Job Category

Business Outsourcing Delivery - Fin & Admin
Eligibility Requirements

N/A
Position Type

Early Professional
Early Professional Track

Industry Early Professional
Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.
New Collar Role

No
Introduction

As a Finance & Administration Business Associate you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis, and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high quality product.
Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.
About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.