Team Leader- Front Office

Job description

About Park Hyatt Canberra

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

This is your chance to work with exclusive clientele at a luxurious heritage property like no other.

As a valued member of the team you will enjoy:

· Complimentary employee meals
· Training and development opportunities
· Laundered uniforms
· Complimentary and discount accommodation at Hyatt properties worldwide

About the Role

The Team Leader - Front Office is responsible to assist the Front Office / Assistant Manager Front Office in managing the guest service department as a successful independent profit centre, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Front Office operation and administration.

Some of the responsibilities include:

· Coordinates VIP movements with relevant Departments as advised.
· Maintains positive guest and colleague interactions with good working relationships.
· Assist in the development of rosters, work schedules and assignments based on business levels.
· Check timesheets and record associate attendances at the end of the shift.
· To meet all arriving guests and assist with registration.
· To have an accurate knowledge of hotel and city information.
· Coordinate and manage requests for special arrangements (VIP arrivals/ departures, birthdays, anniversaries,
· Understand customers' needs and provide them with personalised solutions by suggesting activities and facilities provided by the hotel.

Desired profile

Qualifications :

Qualifications

·  Outstanding guest services skills, sophisticated verbal & written communication skills
·  Strong interpersonal and problem-solving abilities
·  Ability to work well under pressure in a fast-paced environment
·  Ability to stand for long periods of time.
·  Experience in a Guest Service Team leader role highly regarded
·  Knowledge of Opera is desirable
·  Preferable prerequisite knowledge of the Travel/Hotel industry

A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt