Guest Relations Host

Job description

Guest Relations Host

Salary: £26,890 + Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Guest Relations Host at Andaz London Liverpool Street, a concept by Hyatt Hotels

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12 complimentary nights a year across Hyatt Hotels worldwide

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Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

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Free meals on duty

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50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

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Business attire laundered complimentary

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Headspace membership and access to our Employee Assistance Programme

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Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About You

You have previous experience in guest reception and front office operations, ideally within a premium hospitality environment. Highly dependable and organised, you excel at managing multiple tasks while ensuring a calm and welcoming atmosphere during the night shift. With strong communication and problem-solving skills, you take a guest-focused approach in everything you do. Your professionalism, attention to detail, and ability to work independently make you a trusted presence, ensuring every guest feels safe, comfortable, and cared for throughout their stay.

What you will do as a Guest Relations Host

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Establishes and maintains a harmonious working and professional relationship with guests, Front Office Department, Housekeeping Department and all Andaz Employees.

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Is aware of, adheres to and assures that all Guest Experience Team follow hotel rules and policies at all times.

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To oversee and manage the Guest Experience Office and ensure the experience for our guests whilst ensuring they receive an outstanding, seamless, 5 star service in all interactions with members of the Guest Experience Team.

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Ensures employee grooming standards are immaculate at all times.

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Complete all tasks on their designated task list in a timely and efficient manner and ensuring all necessary follow-up and communication is complete prior to ending their shift.

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Must lead by excellent example at all times and act as the point of contact for guest's issues, requests and queries.

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Greeting valued guests and assisting them with any requests, ranging from arrival to departure needs.

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Reviewing all arrival reports and ensuring that VIP information is shared with the FOH teams.

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Acts as Lobby Host when required, ensuring a warm welcome and seamless guest experience during arrivals and departures.

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Oversees arrival and departure flow in the absence of the Door Host, maintaining exceptional service standards and guest satisfaction while supporting with Door Host responsibilities.

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Next steps: Apply today for this Guest Relations Host role and start your journey with Andaz London Liverpool Street! Please note that, at this time, we are only able to consider applicants who have the existing right to work in the United Kingdom, as visa sponsorship is not available for this position.