Russian Guest Services Officer - 俄语宾客关系主任 Grand Hyatt Sanya Haitang Bay

Job description

1.Deliversthe brand promise and provide exceptional guest service at all times
2.Handlesall guest and internal customer complaints and inquiries in a courteous andefficient manner, following through to make sure problems are resolvedsatisfactorily
3.Ensuresthat all company minimum brand standards have been implemented, and thatoptional brand standards have been implemented where appropriate
4.Worksclosely with other Front Office Associate in a supportive and flexible manner,focusing on the overall success of the Hotel and the satisfaction of Hotelguests
5.Respondsto the results of the LRA and ensures that the relevant changes are implemented

Desired profile

Qualifications :

1.Proficient Russian
2.Hotel relevant experienced candidates preferred