Resident Manager – Dreams Madeira Resort Spa & Marina

Job description

At Hyatt, “We care for people so they can be their best” – a purpose that is lived every day through our values of Empathy, Integrity, Respect, Experimentation and Wellbeing. When you join us, you become part of a growing global family with more than 1,150 hotels in over 70 countries – a company proud to be recognized as a Great Place to Work.

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Lead the Way: Resident Manager Position at Dreams Madeira Resort Spa & Marina (5-Star Resort)

We are looking for a dynamic and operational Resident Manager to lead the customer experience at Dreams Madeira Resort Spa & Marina, part of Hyatt's Inclusive Collection.

The ideal candidate will bring strong leadership capabilities, an operational mindset, and a proven track record in managing upscale or resort operations. A background in resorts or large-scale hospitality operations is strongly preferred. Portuguese-speaking candidates are highly desirable.

Your mission:

As Resident Manager, you will be responsible for ensuring the highest standards of guest experience and operational excellence. Reporting directly to the General Manager, you will lead the hotel departments and drive the Hyatt brand culture and vision.

Your main responsibilities will be:

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Direct supervision of all operational departments (Rooms, F&B, Spa, Maintenance, Security)

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Ensuring service standards are executed daily

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Handling major guest issues and service recovery

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Coaching department heads and frontline leaders

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Operational problem-solving

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Monitoring guest satisfaction (Hy Sat, NPS, reviews)

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Ensuring SOPs, hygiene, safety, and compliance are followed

What you'll love about us:

· Complimentary access to a comprehensive Wellness Platform, with a strong focus on mental health and holistic wellbeing
· A clear path for career development and internal promotion opportunities within the Hyatt family worldwide
· The opportunity to lead a flagship resort in Madeira as part of a global and fast-growing hotel group
· A purpose-driven company culture that values people first, always, the community

Desired profile

Qualifications :

What we expect from you:

· 
Previous experience as a Resident Manager in a resort or large hotel

·  Experience in high-volume resort operations, ideally with more than 300 rooms, multiple F&B outlets
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A hands-on, operational leader who is present with the team and guests

·  Exceptional interpersonal and communication skills
·  Strategic thinker with a passion for innovation and guest experience
·  Fluency in English & Portuguese is required
·  Willingness to relocate and reside full-time in Madeira, Portugal
·  High integrity and a genuine passion for hospitality

Join us in Madeira and lead a talented team in a stunning location, under a brand that cares deeply about people and purpose.