Sales Executive - MICE

Job description

At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you didn't know existed. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We have an exciting opportunity for an ambitious Sales Executive to join our established Sales team.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. Our property boasts 878 guestrooms, multiple dining experiences and event spaces.

Benefits for working with Hyatt Include:

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After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)

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Discounted accommodation for associates as well as friend and family

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Rewards and recognition programs

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Learning and development opportunities

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Fully laundered uniform

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Discounted city parking

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The opportunity to join an international group with endless career opportunities

The Role:
Working closely with our Senior Event Sales Manager, you will be responsible for maximising total accommodation revenue potential across the MICE market segment which includes business Meetings, Incentives, Conferences and Exhibitions. A strong focus will be placed on relationship building, daily sales calls with successful conversion, repeat business for existing clients and generating the acquisition of future business. You will ensure that a high level of client service is maintained throughout all aspects of the booking process, which fall within the hotel's policies, procedures and brand standards.

Responsibilities Include:

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To manage an agreed allocated portfolio of accounts, through reactive sales activities such as phone calls and face-to-face meetings/site visits

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To qualify and quote new leads, demonstrating confidence with upselling and converting revenue

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To prepare personalised submissions for all enquiries and leads and adhering to our 24-hour turnaround policy

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Manage the day-to-day administration, including creating and sending proposals, contracts, and collecting deposit payments all within a set time frame – and following up accordingly

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To participate in promotional and entertainment activities as required

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To maintain Envision booking system, trace and then prospect both previous clients and potential clients to secure repeat and future bookings

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To achieve established targets, goals and KPI's as set by the Director of Sales (MICE)

Our Ideal Candidate will possess:

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Experience in a similar sales-based role in the Hotel or hospitality industry - preferred

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Strong customer service focus and relationship building

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Experience using Opera PMS and Envision - desired

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Excellent organisational and time management skills

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Exceptional verbal and written communication skills

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Pride in personal presentation and grooming

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Goal driven and motivated to exceed targets

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Passion for the Events industry and desire to develop a career within the Sales environment

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Full Australian working rights and the availability to work full-time onsite Monday to Friday

Connect our customers with a new experience. Join Hyatt.