Residences Manager

Job description

The Residences Manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property’s operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.

Key Responsibilities:

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Serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.

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Ensure the highest level of personalized service, anticipating residents’ needs and enhancing overall satisfaction and retention.

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Oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.

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Supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.

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Manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.

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Collaborate with the hotel’s executive committee and department heads to ensure cohesive operations and shared services.

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Enforce residential policies and procedures to maintain property standards, safety, and security.

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Monitor financial performance, including operating budgets, expenses, and homeowner association (HOA) billing where applicable.

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Coordinate and support residential events, social gatherings, and community-building initiatives.

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Handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.

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Maintain accurate homeowner records, service logs, and confidential documentation.

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Ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.

Desired profile

Qualifications :

Qualifications:

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Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

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Minimum of 3-5 years of management experience in luxury hotel residences, private residential clubs, or high-end property management.

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Exceptional interpersonal, leadership, and organizational skills.

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Strong financial acumen and experience managing budgets and operational reports.

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Ability to maintain discretion and confidentiality in handling homeowner information.

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Proficiency in property management systems (PMS), residential software, and Microsoft Office Suite.

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Fluent in English; additional languages are a plus.