Front Office Manager

Job description

We are seeking an experienced and passionate Front Office Manager to lead our front-of-house operations with a focus on seamless guest service, refined luxury standards, and team excellence. The ideal candidate will be a strong leader with a deep understanding of luxury hospitality, a flair for guest interaction, and the ability to uphold Alila’s distinct brand promise.

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Oversee all aspects of the Front Office operations

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Ensure exceptional and personalized guest experiences that reflect the Alila ethos of contemporary luxury and cultural connection.

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Maintain and enhance guest satisfaction scores through proactive service recovery and continuous service improvement.

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Lead, mentor, and motivate the front office team, fostering a culture of service excellence, attention to detail, and accountability.

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Monitor daily arrivals, departures, and room inventory to optimize guest satisfaction and operational efficiency.

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Uphold and ensure compliance with brand standards, luxury service protocols, and hygiene and safety regulations.

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Collaborate with other departments (Housekeeping, F&B, Spa, etc.) to ensure smooth and cohesive operations.

· Handle guest feedback, complaints, and special requests with discretion and empathy.

Desired profile

Qualifications :

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Minimum 3–5 years of experience in a leadership role within the Front Office department of a luxury or lifestyle hotel.

·  Excellent communication, interpersonal, and problem-solving skills.
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Proven ability to lead by example and foster a positive and service-driven team culture.

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Strong knowledge of PMS systems (preferably Opera) and hotel operating procedures.

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High level of professionalism, integrity, and a polished appearance.

·  Fluent in both Spanish and English; additional languages are a plus.