Reservations Trainee (Internship)

Job description

Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!

Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department .

Your adventure in hospitality starts here!

What You’ll Be Doing:

As a Reservations Trainee , you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:

· Reservation Handling: Shadow and assist in booking processes , ensuring accuracy and seamless guest experiences.
· Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
· System Management: Get trained in Opera (PMS) and Reserve Reservation System , mastering profile management, updating reservations, and handling group/corporate rates.
· Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application .
· Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations .
· Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
· Process Improvement: Learn standard operating procedures ( SOPs ) and contribute ideas for optimization.

Desired profile

Qualifications :

What We’re Looking For:

·  Full-Time Commitment : This is a paid internship, Monday to Friday. Please note that housing is not included.
·  Educational Collaboration : You must be able to sign a collaboration agreement with your school or study center.
·  Work Authorization : You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
·  Relevant Career Path : Your studies should be related to the internship.
·  Language Skills : Advanced or fluent English, along with advanced Spanish.
·  Passion for Learning : We seek individuals with a strong desire to learn and grow.

What You’ll Love About Us:

·  Career Development : This is an excellent starting point for your professional journey.
·  Vibrant Work Environment : Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
·  Employee Perks : Enjoy complimentary meals in our Employee Cafeteria.
·  Engaging Activities : Participate in our festive, recreational, and training activities.
·  Mentorship : Benefit from guidance and support to help you thrive.
·  Enjoy 12 complimentary nights at Hyatt hotels worldwide after 90 days of service.
·  Our Values : We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.

At Hyatt, we care for people so they can be their best!